Customer Service

Do you need an invoice? We'd be happy to generate one!

info@aappco.co

If you have any questions, please contact us. We are here to help.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your package's journey. Just click on the link or enter the number on our tracking page to get real-time updates.

What if I don't see any tracking updates?

Sometimes it can take up to 24 hours for tracking information to appear after shipping. If after this time you don't see any updates or have questions about your delivery, don't hesitate to contact our support team. We are here to help you and ensure your order arrives smoothly!

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When will my order be shipped?

Here's how it works: you place the order → we process it → we ship it → you receive your order.

Placing an order only takes a few seconds. Standard processing takes 3-4 business days. Then, one of our carriers handles the shipping, and you will receive your order within an additional 3-5 days. In total, you should receive your order within 10 business days after placing it, unless otherwise specified for specific products. You will receive a shipping confirmation email with a tracking number as soon as your package is shipped. It's on its way!

Where do we ship?

We ship to multiple destinations. In general, you can expect to receive your order within 10 business days from the time you placed it, unless otherwise specified for specific products. You will receive an email with the tracking number as soon as your package is shipped. It's on its way!

Is my payment secure?

Absolutely! We take your security very seriously. Our payment process uses advanced encryption technology to protect your personal and payment information. All transactions are processed through trusted platforms that meet the highest industry security standards.

We accept credit cards, debit cards, and other secure payment methods to ensure a smooth and protected experience.

Once you complete your payment, you will receive a confirmation email with your order details. Shop with confidence knowing your information is secure!

What payment methods do we accept?

We offer several secure payment options so you can choose the one that suits you best. We accept:

• Credit cards: Visa, MasterCard, American Express
• Debit cards
• PayPal

Our system ensures that all transactions are encrypted and processed securely, so you can have complete peace of mind when shopping.

Did you have a problem paying? Our customer service team is ready to help you. Shop without worries, your payment is in good hands!

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At DLS™, we want you to be satisfied with your purchase. If something didn't go as expected, here's a clear and simple explanation of how our returns work.

What is our return and refund policy?

We accept returns within the first 30 days from the date of purchase. For us to process the return, the product must be:

• unused
  
• in original packaging
  
• physically returned (we do not accept returns without the product)
  

Please note that we do not accept returns for:

• Products on sale or with special promotions
• Items marked as discontinued

How to make a return or exchange?

1. Write to us at support@aappco.co
   within the 30-day period.
   
2. Once received, we will inspect it to ensure it is in original condition.
   
3. If everything is in order, we will issue the refund or exchange.
   

When will I receive my refund?

Once we receive and inspect the product, we will process your refund within 5 business days, using the same payment method you used for your purchase.

Can I exchange one product for another?

Of course! Exchanges are subject to availability in our inventory. If the product you want is not available, we will offer you a store credit for future purchase