Shipping policy
SHIPPING POLICY – DLS
1. Order Processing
Orders are processed within 1–2 business days after full payment and order confirmation.
- Expedited orders placed before 3:00 PM (local time) will be processed the same business day
- Orders placed after this time will be processed the next business day
Processing times may be extended during periods of high demand.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–2 business days
⚠️ Delivery times are estimates and may vary based on location, carrier delays, weather conditions, or other factors outside of DLS’s control.
3. Shipping Costs
Shipping rates are calculated at checkout based on:
- Package weight
- Dimensions
- Delivery location
DLS may offer free shipping promotions based on order value.
⚠️ Promotions are subject to change without notice.
Exceptions:
Free shipping does not apply to:
- Heavy or oversized items (e.g., gypsum, bulk materials)
- Orders requiring freight shipping
- Orders not paid in full at checkout
Additional shipping charges may be applied after purchase if necessary.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
5. Shipping Areas
We currently ship within the United States.
For international orders, please contact us to confirm availability and pricing:
6. Failed Deliveries & Address Errors
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
- Incorrect or incomplete address
- Failed delivery attempts
The customer will be responsible for any additional shipping or re-delivery fees.
7. Damaged or Missing Items
Customers must inspect their order upon delivery.
If your order arrives damaged, incomplete, or incorrect:
- You must notify DLS within 48 hours of delivery
- Provide photos and order details